Hey everyone! I've got a bit of a tech dilemma here. We just ordered ten HP Mini computers, each equipped with 2 x 8GB 5600MHz DDR5 SODIMM modules. The supplier told us that we could swap in 2 x Crucial 16GB DDR5 SODIMM 4800MHz sticks because the 5600MHz ones were backordered. However, we're experiencing freezing issues with 2 out of the 10 machines, requiring users to force a reboot. Could this be related to the memory? The specific model is HP EliteDesk 8 Mini G1i Desktop AI PC (Part# BP0F8PT), and the third-party memory in question is 2 x Crucial 16GB DDR5 SODIMM 4800MHz (Part# CT16G48C4035). I'm considering switching to a single Crucial 32GB DDR5 SODIMM 5600MHz. Any advice would be greatly appreciated!
4 Answers
You might want to start by running HP's diagnostic tool during boot-up. Just hit Esc to get there. Alternatively, try downloading Memtest86; it’s a great way to check RAM stability. Freezing issues often point to memory problems, so don’t rule that out!
The HP documentation specifically lists 5600MHz RAM as the only supported type for your PC. Compatibility issues could definitely be your culprit. I've had a similar issue with some EliteBook 840 laptops where slower RAM caused crashes, despite it seemingly working fine. It took forever to figure out, but switching back to the original speed RAM solved everything!
Just a throwback to the naming conventions... Did they really change it again? HP EliteDesk 8 Mini G1i Desktop AI PC? What happened to the simpler EliteDesk 800 G10 Mini?
Don’t forget about memory voltage! Sometimes the motherboard requires a different voltage than what the aftermarket RAM is providing. Random lockups can definitely signal either bad RAM or compatibility problems. Keep an eye on that.
Thanks! We've actually run the HP diagnostics, and they passed. Memtest also came back clean. We even reimaged with Windows 11 and updated all drivers from HP Support Assistant. I'm leaning towards this being a compatibility issue.