I've been having a frustrating issue with Outlook crashing every time I try to open messages. The preview pane seems to work fine, but once I click on a message, it just shuts down. I'm currently using version 2504 (18730.20220). Has anyone else experienced this? Any solutions?
3 Answers
It looks like there were some issues with Outlook that were fixed in a recent update (MC1085041). You might want to upgrade to version 2505 (18827.20128) or check the latest monthly update (2505 Build 18827.20150). That could resolve your crashing problem! But do let me know if it doesn’t work for you!
We're seeing the same crashing issue on a couple of machines, especially with Outlook 2019 on Win 2019 RDS Hosts. It seems like a common problem, so you're not alone in this! Maybe we need to consider rolling back to an earlier version if the updates don't fix it.
I've had some luck running Outlook in Safe Mode. Just start it in Safe Mode, and it worked for me after I updated Office and Windows. Once you start it normally after that, it seems to work fine...at least until you close it again!
That's interesting! So it sounds like starting in Safe Mode helps, but not permanently. Maybe there's an issue with the updates you applied?