I recently ran into an issue while trying to play Valorant on my new PC and discovered that my secure boot was disabled. After enabling it in the BIOS, everything went smoothly for me, but my friend's PC lost audio. We checked the device manager and saw an issue with his audio drivers. Following some advice, we uninstalled the audio driver, restarted the PC, and tried to scan for hardware changes so the system could prompt us to reinstall it, but his PC isn't detecting the missing driver at all. We've tried downloading the driver from the Gigabyte website directly, but aren't sure if we're installing it correctly or if there's something else we're missing. Now we're considering doing a factory reset on his PC. Will that help reinstall the audio driver and fix the sound issue?
3 Answers
Make sure you're running the driver as an .exe file and not just extracting it to a folder. Sometimes the drivers only work for Windows 10; double-check that too.
There’s an audio troubleshooter in Windows 11 that can help diagnose and fix problems automatically. Go to Settings > System > Troubleshoot > Other troubleshooters, and run the one for Playing Audio. It might sort things out for you.
I'll give that a shot, thanks!
My friend tried that already, but he's going to give it another go.
Did you try running the downloaded files from the motherboard site? You need to make sure you're going through the installation process, not just downloading them. If nothing happens after that, it could be an install issue.
Yeah, he did run the files but nothing changed. It's still not showing up in the device manager.
When we ran the driver, it prompted us to install, but then nothing changed. Should we try extracting the file first? How would we do that?