I'm in a tough situation here. We're facing a major issue with our Azure subscription support. Recently, I tried deploying an Azure Databases for PostgreSQL instance, but it hung for 20 minutes, so I canceled it. When I tried to redeploy, it failed due to a conflict. I then attempted to access the PostgreSQL page directly to create a new instance, but I was told that our subscription can't deploy in our region. Now, here's where it gets tricky: when I went to submit a support ticket, I found out our support tier had been downgraded from Developer to Basic without us doing anything!
We recently applied for Founders credits, which resulted in a new sponsored subscription, and we did follow the documentation to transfer those credits to our existing subscription just five days ago. I'm not convinced this is connected to the PostgreSQL issue, which seems like a deployment glitch, but now we can't switch back our support tier or reach anyone for help.
I've even checked if there are multiple subscriptions linked to my account, but even as the owner of the main subscription, I can't upgrade our support tier. This is all really confusing, and I'm out of options. I just need to get this database deployed urgently, but there seems to be no way to contact support. Does anyone have any suggestions or know if there's a way to resolve this?
2 Answers
I totally get where you're coming from; I've been in a similar position before. One thing that worked for me was to clear out my credentials and re-log into the Azure portal. Sometimes, especially after changes like user conversions or subscription updates, there can be authorization issues. It worked for me, and I hope it helps you too! Good luck! 🤞
Make sure you check if any other subscriptions are linked to your account. It’s possible that the support settings could have accidentally switched to a different subscription that doesn't have the paid support package. This can happen sometimes!
Thanks for the tip! When you say "blowing out your credentials," what exactly do you mean by that?