I'm having a frustrating issue with my Windows 10 computer. I want to upgrade it to Windows 11 because the health check shows it's eligible, but the system keeps saying it's offline when it clearly isn't—I can browse websites just fine! The taskbar icon shows it as disconnected, and while the Wi-Fi menu says I'm connected, it claims there's no Internet. Windows Update fails and prompts me to check my network settings, but I've already tried all the standard troubleshooting methods, including command prompt fixes, with no luck. The troubleshooter doesn't work since it recognizes that I'm actually connected. I even tried to manually grab the update tool, but it fails since it requires my Windows 10 to be updated first, which fails to download due to the 'disconnected' message. I attempted manual updates from the download catalog but can't find the right one. After restarting, it shows Wi-Fi is connected for a moment, then switches to Ethernet, and once I log in (I've tried multiple accounts), it goes back to showing offline. Any suggestions on what I can do?
3 Answers
This might be related to your VPN or some settings in your router or firewall that are blocking Microsoft’s checks to determine internet connectivity. Have you checked if there's any VPN running, or if there are specific settings in the router that might be causing this?
Try temporarily disabling your firewall. Sometimes, security settings can interfere with updates without you realizing it. It might help reset the connection issues you're facing.
I already tried disabling the firewall, but it didn't change anything.
Just out of curiosity, who is your Internet provider? Sometimes ISPs have quirks that can affect specific devices, but if you’ve got a bunch of other PCs working fine on the same network, it should be okay.
It shouldn’t be an ISP problem; we've got over a hundred other PCs without this issue.
That’s interesting. What exactly gets blocked? I have a bunch of other computers on the same network that are working fine, which seems to rule out an ISP or router issue, and I’ve disabled the firewall already.