I'm running into a persistent Blue Screen of Death (BSOD) with the error 'bad_pool_caller' on my Dell PowerEdge R710 while using Windows Server 2012 R2. I've tried various fixes, including updating drivers, running scans, performing chkdsk, and running Windows updates. The minidump files haven't been much help. I'm looking for guidance on how to resolve this issue effectively.
3 Answers
To get a better grip on that BSOD issue, we need to access the dump files. If you're able to log into Windows, could you check the C:WindowsMinidump folder for any files? If you find any, zip them up and upload to a file-sharing site like catbox.moe or mediafire.com. Multiple dump files are preferred for analysis, and make sure to follow this guide to set your system to create Small Memory Dumps if you only have a couple of files. This helps prevent overwriting and retains crucial information.
Sounds like you've got the basics covered with antivirus and firewall settings. If you're uncertain about the system stack, it might also help to dive a little deeper into it to see if there's anything unusual that could be causing the BSOD.
It's often more helpful to analyze the mini dumps than to guess what’s wrong. Please remember not to share the memory.dmp file since it may have sensitive info. Focus on any smaller minidump files instead.
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