I'm currently working as a DevOps engineer under a new IT management team at a company where I previously ran the IT department. However, I'm facing significant challenges getting the access I need to perform my job effectively. Each time I request permissions, I receive generic responses indicating that it's solely the IT Operations department's prerogative, and often my requests are delayed for weeks, leading to serious productivity issues, especially since we are dealing with a major product crisis affecting customers globally. For instance, I'm unable to even get read-only access to essential file shares or follow proper archiving procedures due to these restrictions.
I'm considering scheduling a meeting with the IT manager to discuss how these policies are hindering my work and the company's crisis response. What's the best way to approach this conversation, given that it seems like the IT manager has a rigid view of security that doesn't take others' needs into account? I also have a clause in my contract indicating that I can't perform my job effectively without the necessary access, which adds a layer of urgency to this situation.
1 Answer
As a contractor, your access should be tailored to what you need for your job. If you aren't receiving the permissions you request, I suggest escalating the issue to your manager or project manager without delay. There could be a variety of reasons for the IT team's resistance; they might be a bit skittish about contractors making changes. Just make sure your manager understands what's at stake—missing deadlines and potentially impacting the project. Give them a concise summary of the access issues and the delays they're causing, and ask for a chat to discuss solutions. This could help speed things along and hold IT accountable.
I like that approach! Should I address the IT team before going to my manager, or should I escalate the issue directly?