I need help with my computer. My wife accidentally clicked on a malicious email that downloaded a program monitoring everything we do. I've got Norton 360 and ran deep scans, but nothing showed up. One program called 'Goto Resolve' or 'LogMeIn' appeared, and the morning after, I saw 'monitor share' on the screen, indicating that someone was controlling the computer, so I unplugged it. Now, I want to delete this program, but I can't figure out how to do it, as it won't let me. This has already resulted in $400 lost via PayPal due to unauthorized transactions. What should I do?
2 Answers
First thing, definitely check out some malware removal guides online; they're super helpful. But really, if you want to be safe, wiping the computer might be the best bet. It's also crucial that you use a different device to change any passwords you've used on the compromised computer—especially PayPal and banking info.
What specific error do you see when trying to uninstall it? Also, are you logged in as an administrator? If it's giving you an error that it can’t be deleted because it's active in LogMeIn Resolve, you might need to end that process through the Task Manager first.
Yes, I'm an admin. It shows that the action can't be completed since LogMeIn Resolve is still running.