I'm trying to log into my HP Laptop running Windows 11, but I need internet access to do that. I've found the laptop after not using it for a few years, and while my internet works fine on other devices, my laptop isn't connecting. I attempted to restart the internet adapter, which took too long, so I restarted the laptop instead. Now, whenever I try to sign in using my Gmail, it tells me I need an internet connection. I'm looking for ways to re-add my internet adapter, but I've been unsuccessful so far. I even tried creating new accounts through the Command Prompt, but it keeps saying 'This operation failed as no adapter is in the state permissible for this operation.' What can I do?
3 Answers
You might have an older WiFi protocol issue. If your laptop only supports WEP, it may not connect to WPA or WPA2 routers. I fixed a similar situation by using a USB WiFi adapter that meets modern standards. Alternatively, you could get an Ethernet cable and directly plug in to bypass the adapter issues.
To start, can you boot into safe mode and check the model of your WiFi adapter? This could reveal if there's a compatibility problem with your router. You might consider using a USB WiFi adapter or a USB Ethernet adapter; these typically don't require special drivers and work well with older systems. If there's nothing critical on the laptop that you need to keep, a clean install of the OS might be worth it. It not only solves the login issue but clears out any lingering config problems. Just keep in mind that you'd have to reinstall your apps afterwards.
If you need a quick fix, consider getting a USB to Ethernet adapter. They are pretty affordable and can help you get online without fussing with the built-in adapter. Just plug it in, and you should be good to go! You can check out options on Amazon.
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