My mom just got a new phone and is receiving notifications that her storage is full. It's affecting her email access if she doesn't clear some space. She noticed that deleting photos from Google Photos also removes them from her phone's gallery, and she's not interested in paying for extra storage like she had on her old phone. Is there a way to free up space without deleting the pictures in her gallery? Also, if she reset the phone, can we avoid using Google Photos? The device in question is a Redmi Note 15 Pro.
1 Answer
It sounds like you’re running into the storage syncing issue. You can access Google Photos through a web browser. I recommend downloading the photos you want to keep to a hard drive for backup, then delete them from Google Photos and empty the recycle bin to free up storage. Just avoid messing with the phone's gallery if that's a concern. This notification is about her Google storage filling up, not about the phone itself. It’s a shame to have to deal with this moving to a new phone, but that’s the way it goes sometimes!
Yeah, I get that it can be a hassle! I’ll definitely suggest she do that soon.