Hey everyone! I recently bought some coins in the game eFootball, but I've run into some issues. After my first purchase, the transaction processed, but I didn't receive anything. When I tried again, it was the same problem. I later discovered I needed a specific app that also had some subscription fees attached to it, and I had forgotten to cancel it. I'm really frustrated that Apple charged me without my knowledge and locked me out of downloading apps. I reported this as a quality issue and I'm trying to figure out if that will help me get my money back. I'm also okay with them unlinking my old account from the app if needed, but I don't want my current account tied to my iPhone affected. Will I get a refund? What will happen to my accounts?
2 Answers
You should definitely reach out to Apple Support directly. They’re the ones who can really help with refund requests. You can also file a claim through reportaproblem.apple.com. Keep in mind it could take up to 48 hours for them to get back to you about your refund status. If it's denied, you might have to consider escalating it with a dispute. Just remember, the right to withdraw depends on where you live!
Since your purchase is pending, that might lead to a decline since there was no concrete transaction. If that’s the case, you might want to consider paying for it just to secure the items. It's frustrating, but keeping track of these charges is super important. To ensure a refund, maintaining records of what happened can help your case later on.
That’s really disappointing. What’s the best way to guarantee I get my money back? It’s annoying to be charged without awareness!
I can’t claim a refund since the payment is still pending. Is there another way to resolve this other than just reporting a quality issue?