I recently inherited an iPad, but I'm having trouble erasing it. Even with the legacy key, it's not letting me reset it. I've been going in circles with Apple tech support for over an hour, and I'm wondering if there's a way to get it erased or if I should just recycle it instead.
3 Answers
Are you sure you’re following the right steps? It might help to check if you're getting any specific error messages when you try to erase it. That could point to the problem.
If you have access to a macOS or Windows PC, try using Apple Configurator 2 to factory reset the iPad. That might do the trick!
Honestly, your best bet might be to take it directly to an Apple Store. Many people come here for help with stolen goods, so it’s hard to get straightforward advice. Unfortunately, they often can’t help you if they think the device is stolen, which could make things tricky.
I already went to the store, but they said the legacy issues are handled online only. I've spent over an hour on the phone with support. I’ve got all the necessary documentation, but they still want proof of purchase and my parent's email password, which I don’t have. I might just recycle it for my sanity; I hate throwing away something that could be useful!
Yeah, I'm definitely getting error messages when I try.