I'm looking to sell my Surface Go 4 that I received from my school, but I'm having trouble resetting it. I accidentally deleted my login info during the reset process and now I can't access the device. What should I do to reset it and prepare it for sale?
3 Answers
If your Surface Go is still enrolled with your school, you might be unable to reset it on your own. Even trying to wipe it with a fresh install won’t work since the device needs to communicate with the school’s system. Your best bet is to reach out to the school and ask them to de-register it first.
It's important to remember that you likely agreed to certain terms when you received the Surface from your school. If you've left the school, you might want to check with them to see if they still want the device back or if you’re okay to keep or sell it.
You’ll need to perform a fresh install of Windows 11. Here’s the process:
1. Download the Windows 11 ISO from the Microsoft website.
2. Create a bootable USB drive with the ISO.
3. Insert the USB into your Surface Go.
4. Enter the Boot Menu or UEFI settings.
5. Choose your USB drive to boot from.
6. Follow the instructions to install.
This should help you reset the device completely!
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