I'm in a real bind here! I took my MacBook Pro to an Apple store on October 23 for a battery replacement, and I was told it would take about five days. Things have gone downhill since then. By the following Wednesday, I called and was told to be patient. By Friday, they said the repair depot was out of batteries and couldn't tell me when I'd get my laptop back. I requested it be sent back unserviced, and they promised me a tracking number that never came. Fast forward to November 5, I learned the laptop couldn't be returned before being serviced, contrary to what I was told before. After waiting even longer, I was informed on November 10 that Apple never requested my laptop's return. Now it's been almost three weeks, and I still don't have my device back. Each call leads to conflicting information, and I desperately need my laptop for work. How do I manage to get my MacBook back?
4 Answers
It might be a long shot, but I've heard of some people emailing Tim Cook directly to escalate issues like this. You might want to try reaching out that way too!
Just curious, did you send your laptop to the store or your home address for the return? Knowing where it’s supposed to go can help clear things up with Apple.
It's really frustrating when you get different answers from different people. You should ensure you're contacting the store you dropped it off at; they may have more direct access to the situation. Also, calling Apple Corporate at 1-800-275-2273 could help if you haven't tried that yet.
I've been mainly talking to Corporate, and unfortunately, I've spoken to three different Sr. Advisors who all say different things.
That sounds super frustrating! Have you tried going back to the store directly instead of just calling? Sometimes in-person visits can yield better results because the store personnel might have better insight and a direct line to support.
The store actually said they couldn't help me with this issue.
I requested it to be sent back to my home address.