How Can I Get Senior Engineers to Actually Read My Ticket Notes?

You might also want to consider how you present your requests. When framing your notes, phrase things more as specific requests rather than suggestions. Like, instead of saying, "Users have requested...", try saying, "Can we implement this change for users?" A clearer call to action might get more attention.

Honestly, it sounds like you're doing your part by providing detailed notes. If others aren't reading them, that's on them, and it could mean they need to be held accountable. Encourage your superiors to reinforce the importance of documentation—it's essential in preventing miscommunication and errors down the line.

I get what you're saying; it's frustrating when your work isn’t recognized. I think the issue could be twofold. There’s certainly the issue of communication, where it helps to clearly ask for specific actions rather than just stating what's needed. It can also stem from workplace culture—if team members don’t feel like reading notes is important, it might require managerial intervention to change that attitude.

This can be tough, especially when seniority is involved. But as you pointed out, involving management can help. They should ensure their team is following through with proper communication and utilizing the provided notes effectively. Sometimes having that accountability can shift how your colleagues approach their ticket notes.

It sounds like you're dealing with common issues in tech teams. Some people might not prioritize reading notes due to escalation fatigue, especially when issues keep piling up. One approach is to directly involve management. If the Senior Engineers are missing key details, management should be aware to help address it. Sometimes, just shining a light on these situations can make a big difference.