I'm looking for some guidance since I'm not too familiar with Apple products. My company operates fully remotely, and we use Intune for device management. A new employee has already forgotten their login password for their MacBook. Is there a way to reset it using the local admin login remotely? I'd prefer not to wipe the device if it's avoidable, but since it's Friday and it's already frustrating, I'm open to that option if needed.
5 Answers
Just a heads up, wiping the Mac might not be straightforward due to the activation lock. I suggest sending it to an Apple Store for help if you hit roadblocks. Managing Macs can be a hassle in corporate settings!
You can actually reset or rotate that specific device password directly through the Intune Portal. That's one of the advantages of using an MDM solution. There's usually no need to wipe the Mac unless it's absolutely necessary.
If you're using Intune and have set up activation lock correctly, wiping shouldn't be an issue. It can be done pretty quickly, and then you can set it up as new.
There's also information available about resetting passwords on Apple's support site. It's worth checking out for detailed steps on whatever method you choose.
You might want to check the Recovery Key option for the Mac. If you have that, it can really help you reset the password easily.
I'm seeing options for rotating the FileVault and local admin passwords; is that what you're referring to, or am I missing another setting in Intune?