I primarily speak English and have been working in IT in the US, but I also speak another language as my second language. I've noticed that I need to familiarize myself with IT terminology in this second language to better support users. My challenge is that my IT knowledge is very much grounded in English, and I'm not confident about the correct technical vocabulary in my second language. Does anyone have tips on how to brush up on IT-specific terms and phrases in a language other than English?
3 Answers
Working in English and Spanish, I’ve learned it helps to go slow with my clients and illustrate things visually, especially since my Spanish isn’t fluent yet. I also ask users if they want their equipment set to their language and take my time with basic words and pronunciations. If you come across a term you don’t know, using a translator isn’t something to be shy about. It’s all about building your vocabulary over time, so don’t hesitate to learn as you go.
If you're preparing to work in a different country, it's smart to create a vocabulary list of the most common words you use in your job. Then, look up their equivalents in your second language. For example, if you're working with APIs, firewalls, or integrations, you'll find that these terms often don’t change—they just might be pronounced differently. If I were focusing on Japanese, I’d need to check which terms they use regularly.
One practical tip is to switch your operating system language to the second language. This can help you guide users through settings more clearly since you’ll get used to seeing the IT terms in the context you’re working in.
Exactly! It really depends on what the users are running. Some companies might run an English OS on their servers but have the client PCs set to their native language.
That’s a solid approach! Many IT terms remain in English even in other languages, which can sometimes simplify the learning process.