Hey everyone! I recently purchased several iOS devices from a well-known online electronics retailer, but I've discovered that they're all Activation Locked (iCloud Activation Lock). Just to clarify, these devices aren't stolen, and I want to handle this situation legally. I'm looking for advice on the best steps to take to get these locks removed.
I'd love to hear from anyone who's been in a similar situation. What worked for you? How long did it take? Also, if you can recommend any subreddits or official resources that could help, that would be awesome. I can provide proof of purchase like the order number, receipt, and device serial numbers privately if that helps in solving this issue. Thanks in advance for your help!
3 Answers
Honestly, you may not be able to unlock them at all. It might just be easier to return the devices and cut your losses.
If you truly bought them legitimately, your options are limited. First, ensure the seller can provide original receipts which match the serial numbers of the devices. If they can, you can request Apple to remove the locks. Just remember that they require valid proof of purchase, so receipts from unauthorized sellers might be rejected. If the seller's a business, they might need to contact Apple Business support to help with the unlocks. It's also a good idea to reach out to the original owner if possible; they can remove the devices from their iCloud, unlocking them immediately!
Unfortunately, if they're locked, they’re usually either stolen or lost. Your best bet would be to return them to the retailer since Apple has strict security measures. You should demand a refund or have the seller remove the locks since they sold you unusable devices. If they refuse, escalate the situation to their fraud or returns department and consider disputing the charge with your payment provider.
That's solid advice! Definitely push them to fix it and don't shy away from reporting them if necessary.
Great tip, especially about the original owner being able to help! That's probably the quickest way to resolve this.