I'm in a really tough situation because my iPhone 11 Pro Max was stolen, and I fell for a phishing text that led me to give away my Apple ID credentials. This allowed the thieves to start removing my device from my account, which means it's now set to lose its Activation Lock in about 30 days. If that happens, they could wipe the phone and sell it. I've contacted Apple Support, but they've told me they can't help beyond advising me to erase the device, which I don't want to do. I'm desperate for advice on how I can escalate this to someone who can actually help, like a Senior Advisor or the Account Security Team, to stop this fraudulent removal and keep the Activation Lock active.
3 Answers
You really need to get in touch with Apple's support team again. Sounds basic, but that's usually the way to go. They might not be able to do much, but documenting everything could help if you need to escalate to a higher-level support.
It’s crucial to never share your credentials with anyone. No legitimate employee will ask for your Apple ID—those phishing scams can be incredibly convincing. If you have anything to prove that this was a scam, gather that evidence to show to Apple.
Man, that’s a tough break. Phishing texts are more common than you think since they can trick you into giving up your info in a heartbeat. They often target high-value devices for a quick profit. You did the right thing by putting your phone in lost mode initially, but now it sounds like you might just have to brace for the worst. Consider contacting your carrier to see if they can help lock the device completely.
That’s definitely a smart move! I was told by my carrier to report it stolen immediately, and they did help me out in getting it essentially bricked so it couldn’t be used anymore.