I've been in help desk support for over 11 years, and I'm really starting to feel burned out. Most of the calls I take are repetitive, the issues are often the same, and it seems like users don't bother to read documentation or think critically about their problems. I'm eager to move into a system administrator role where I can take on more challenging tasks and have my recommendations actually considered. I've worked with various technologies and have some networking experience, plus I'm a Linux user even though I mostly deal with Windows. What steps can I take to land that coveted system administrator position? I know certifications are useful, but at 40 years old and with a non-traditional background, what else can I do?
4 Answers
I hear you, it looks like you're stuck in a rut. Think about applying to managed service providers (MSPs). They can be intense, but you'll gain a lot of valuable infrastructure knowledge. I went through a similar situation before, and getting into an MSP opened many doors for me. Don't lose hope!
Don't let your current situation discourage you! It's tough, but once you find a position that suits your skills and desires, it can make all the difference. Focus on highlighting your tech experience in your resume—it will help you stand out. Good luck!
You're not alone in feeling this way! It can be frustrating when people don't take the time to troubleshoot on their own. I totally get the desire to move up. As for transitioning, I'd recommend applying for roles that really interest you and align with your skills. You might need to land a job that allows you to grow, especially if you're looking to transition from help desk to sysadmin.
Getting some cloud certifications can really help. I got my AWS Cloud certification, and it led to a DevOps job for me—definitely worth pursuing!
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