Hey everyone, I recently discovered an old iPhone XR that belonged to my parents and later came to me. When I powered it up, I was prompted to restore it. I updated it using the Apple Devices app, but now it's asking for my old Apple ID email and password. The issue is that I've switched to a new email that sounds more professional, and I can't remember the details of my old one, which was related to Minecraft. Additionally, my current password is based on my late cat's name, so it's totally different from the original. I've tried looking for help online, but it seems like people assume the phone is stolen. The closest Apple Store is 242 km away, so I'm hoping someone has a solution to help me unlock the phone. Any advice would be really appreciated!
2 Answers
Short answer: Unfortunately, there's likely no way to bypass the iCloud lock without the original info. This is primarily a security feature, and even Apple can't bypass it without proof of ownership. If you can find a receipt or proof of purchase, that might help in working with Apple to unlock the phone.
To unlock your iPhone, you need to provide the original Apple ID email and password. Apple has strict security measures in place for situations like this to protect users. You can check out the support links I found, but if you don't remember your old email, things get tricky. You could try reaching out to Apple Support for help, but be prepared for them to ask for verification.
They can unlock it with proof of purchase, but it's essential to contact their support for guidance on what documentation you'll need.