My girlfriend has been dealing with some serious tech problems. She's gone through several phones, laptops, routers, and more. It seems like her devices are under management by some sort of malicious entity, and they show unusual code like crypto and utf-8 among other things. We've had multiple programmers look at her devices, and they've confirmed that something deeply malicious is going on. I'm looking for advice on how to fix this or at least get pointed in the right direction. Has anyone experienced anything like this?
5 Answers
Honestly, if it's that severe, the best bet might just be to reset everything. Factory reset all her devices, change every password using a trusted computer, enable two-factor authentication everywhere, and check her cloud accounts for unknown devices. You might need to start fresh to ensure her security.
Consider going all out and replacing everything. Get new devices and even a new internet service provider. Abandon any old accounts and start from scratch. It might seem like overkill, but if there's a serious security issue, it could be the safest route.
It sounds like a really tough situation. If her business equipment is compromised, I definitely recommend contacting the IT staff right away. They might have specific protocols for dealing with this kind of issue.
It can be confusing trying to explain tech issues. Just remember, malware on phones and PCs typically can't jump between devices like that. If they're being controlled remotely, check her account security first. It could be that her login accounts are compromised, which would affect all her devices.
Just curious, is there any reason her devices might be targeted? Like, is she in a sensitive position at work or anything? It could help to know more about why this is happening to find a more tailored solution.
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