Hi everyone,
We're trying to automate the offboarding process for our BYOD users. When team members leave, we need to quickly and effectively remove our security software and other tools that we installed on their personal devices. Currently, the process is quite time-consuming and consists of multiple steps, which isn't ideal. Unfortunately, we can't rely on Microsoft to manage everything for us, so we're seeking advice on how to simplify this. Any tips would be greatly appreciated!
2 Answers
Do your applications have silent uninstallers? You could script the uninstallation process using your RMM tool, making sure to uninstall its own agent last. Just unlicense the software first for that particular device, and it could be as simple as a one-click process. Otherwise, consider providing clear uninstall instructions for the users since they likely have admin privileges on their devices.
To help streamline your offboarding, first, it's important to know some specifics:
- What software do you install?
- What mobile device management (MDM) solution are you using?
- What operating systems are involved (Windows, Mac, etc.)?
- Can you delicense the software through your cloud portal?
In general, the best approach without these details is to delicense the software through the admin portal, then provide the users with clear instructions on how to uninstall everything themselves.
I can relate to your struggle! We mainly use Ninja RMM along with BP Cyber and BitDefender. The devices are mostly Windows and Mac. Hope that helps!