I'm curious about how everyone measures the effects of automation in their teams. With so many tools like agentic AI, AI-assisted workflows, and copilots out there, I'm wondering how to gauge the improvements in labor efficiency. Is there a smarter way to assess this beyond just tracking human efforts and satisfaction rates before and after implementing automation?
1 Answer
One way to measure is to start by keeping track of how much time the current process takes. You can do this by asking the team directly or using other metrics. However, bear in mind these methods can sometimes lead to skewed results. After you have the data, calculate the time reduction from the automation and consider the cost-effectiveness of that time saved. But here's the kicker: introducing automation can change the processes around it, which might alter how tasks are done and their requirements. That's why agile methods are so vital – decisions often become business architectural choices, and it might even boil down to intuition since reliable data might be hard to come by.
I see your point, but there's always this saying - you can't improve what you can't measure... Anyway, it sounds like we're on the same page. Thanks for your insights!