In 2016, I registered a domain through Microsoft Azure, which created an account for me with Wild West Domains, a GoDaddy Reseller. Now, I want to migrate my domain to Cloudflare, but to do that, I need to update my NS records. The trouble is, I didn't even know who the registrar was until several frustrating attempts led me to identify it as Wild West Domains.
After trying to reset my password unsuccessfully, I managed to find a customer number in my domain renewal email. I tried that for a password reset, but it only revealed an email tied to a previous company I worked for, which no longer exists. I also tried contacting support through Azure, but that just directed me back to their AI without any real help. Finally, I spoke with a helpful person who pointed me to a form for account recovery with Wild West, but their response after filling it out was disappointing—they couldn't assist me and told me to reach out to Azure again.
Now, I'm stuck between Microsoft and Wild West, and my domain feels like it's being held hostage. Is there a way to file a dispute with ICANN? Can I file a complaint against Microsoft and Wild West for their lack of support? Any insights or help to resolve this would be really appreciated.
3 Answers
You should definitely run a Whois lookup on your domain through ICANN to confirm it's registered correctly. Check if the email listed is still viable—if it’s linked to a company that’s defunct, see if you can reacquire that email domain; it might just help recover access.
Also, consider paying for an Azure support plan; they might help sort it out faster. Just keep in mind, without a plan, your case could take a while since it often priority is given to paying customers.
Sounds like you're in a real mess! First off, how were you paying for the domain all this time? That could give you some leverage. It may not be that your domain is held hostage, but more likely that Azure's support system is just really terrible. I had similar problems trying to cancel some billing and finally had to go through some rounds with their support.
You might want to try creating an actual support ticket through Azure. Here's a quick rundown on what worked for me:
1. Go to the Azure portal.
2. Search for 'domain transfer' under support.
3. Follow the prompts, and be sure to select the right options carefully.
4. If you hit a dead end, try emailing support directly at [email protected].
Best of luck!
I feel for you; these tech support labyrinths can be infuriating! You could share your experience on forums to raise awareness of this issue—people might have gone through similar problems and can offer fresh perspectives. There's also the thought of filing a formal complaint, but I’d recommend exhausting your options with Azure and Wild West first before escalating.
Good luck, hang in there!
I tried that approach before, and I got stuck at one point where it said to create a support ticket, but that option just didn’t appear for me. I'm not sure what I'm doing wrong.