I've been at my company long enough to see a recurring item on our todo list about creating "personas" for better reporting, device specifications, security profiles, and app licensing. Every year, nothing significant has been achieved on this front. Before I consider pushing to scrap it from our backlog, I'm curious if anyone has successfully created user personas that actually added value. Do you find them useful for multiple purposes?
3 Answers
From what I've seen, personas also help with conditional access management. You can categorize users into groups like standard employees, contractors, and VIP clients, which enhances security and helps tailor access policies based on user classification.
It would probably be best to clarify what exactly is required for these personas in your backlog. If no solid business case exists for creating them, it might be time to drop it and focus on more critical tasks. I've been in similar discussions and it's hard to justify resources when the purpose isn't clear.
If your company uses Citrix or VDI, personas play a key role here. They ensure that no matter which workstation someone logs into, their apps, settings, and preferences remain consistent. It’s essential in a non-persistent environment where machines reset after each session.
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