My friend recently started an Apple Music subscription, and we've spent over 5 hours attempting to transfer playlists from another service since we can't use the built-in feature in our country. We tried to use TuneMyMusic to port our playlists, but ran into a frustrating issue. When we try to pair his account with TuneMyMusic, we get a prompt saying we need to update our account using a device running iOS 12 or higher. My friend doesn't own an iPhone, but I do, so I let him log into his account on my iPhone. We reached the terms of service screen, hit 'accept', and encountered 'An unknown error occurred'. We retried this process on a PC and another phone, but the result was the same. We've also tried using mobile data and logging in through iCloud, but continue to face this mysterious error. Can anyone help us figure out what's going on? Just to clarify, the devices used included an iPhone XS (fully updated), two Android phones, and one Windows PC.
2 Answers
It sounds like you might have complicated things by logging into your friend's Apple account on your phone. That could lead to more issues. I recommend making sure that he has enabled two-factor authentication (2FA) properly and trusted your device if he's logging in on your iPhone. Still, your best bet might be to contact Apple Support directly for assistance with this specific error.
It seems more like a problem with TuneMyMusic than Apple Music itself. If you're able to log into your Apple account through the Apple ID website without issues, that part is working fine. Try to troubleshoot TuneMyMusic directly—maybe they have known issues or updates regarding your situation.
Good point! I think checking to see if there are updates or issues reported on TuneMyMusic could help. It might not be your Apple account at all but the service not working as intended.
Yeah, I've run into issues like this before. Sometimes it can also be related to the service you're trying to use, like TuneMyMusic. Be sure to check their support or forums too.