So, there's this end user who's really insistent on viewing our SFTP logs, and we initially said yes. Now they're drowning in logs and don't know what to do with them. I'm starting to regret agreeing to their request, and I want to figure out how to manage this situation appropriately without getting buried in pointless log details. What are some strategies for handling this type of request from users?
5 Answers
If you haven't already, just send a quick note to their manager asking "why?" and let them handle the user’s expectations.
You know what’s funny? You agreed to that request in the first place. It's a good lesson in setting boundaries from the get-go.
I can’t believe you entertained that request! I'd probably just tell them to kick rocks if they keep insisting.
Honestly, I’d recommend leaving their requests on read. It shows them that not all demands need to be catered to, especially if they don’t know what to do with the information anyway.
Sometimes, the best solution is to let tasks fail successfully. If they can't manage it, they'll eventually back off.
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