How to Handle Cloud File Management While Using File Explorer?

We've had nothing but issues with the sync option in SharePoint. It’s puzzling why it's still available. The best workaround we've found is to teach users to add shortcuts to their OneDrive. This way, they can pin those locations in File Explorer, and since those shortcuts travel with their OneDrive, it keeps things organized across different devices.

There’s a setting in SharePoint that allows files to open in desktop apps instead of the web versions. We guide users to mainly use the browser for file browsing and add shortcuts for the folders they frequently need. We’ve also disabled the sync button to keep users focused on creating OneDrive shortcuts instead.

You’ll definitely run into problems if you automatically sync everything. Microsoft recommends only syncing what you genuinely need due to limitations. Educating users on SharePoint's functionality is crucial—it’s not just a true SMB share. If SharePoint isn’t working, consider alternative solutions like Azure Files.

Honestly, I’d suggest skipping the sync altogether and encourage everyone to adapt to working in the browser. When sync does work, it often only lasts for a limited time with a small number of files. If you really want an Explorer-like experience, consider switching to Azure Files and mapping them. Just be prepared for some connection issues.

Check out Cloud Drive Mapper. It makes the process much smoother.