I recently became the sole IT Technician at my company, and I'm facing quite a few challenges. One significant issue is that our parent company requires us to use their antivirus software, but they won't grant me access to the system. I'm concerned about managing an environment effectively without being able to view AV reports. What should I do to address this situation and proceed confidently?
1 Answer
First, ask for all the installation materials you need, and make sure monitoring is set up for all devices. Try not to stress too much about it; you can only manage what they allow you to see. Until you get access, you can handle installations, but that's it. Don't take on extra responsibility for something that isn't under your control; it can lead to being held accountable for issues that aren't your fault.
I appreciate the perspective. I guess I need to adjust my mindset since I've always had ownership in previous roles.