I need help understanding how to set up a redirect from "www.myorgsacronym.com" to "myorgsacronym.com". My organization had our site hosted with Host A which worked perfectly for both URLs. After transitioning to Host B, while they got the main domain working, the www subdomain still shows a "site not found" error. I've asked them to fix it multiple times with no luck. Can someone break it down in simple terms for Host B? I've heard it might involve adding an A record in DNS, but they don't seem to know how to do that. I'd really appreciate straightforward steps since we're stuck with this host due to contractual obligations.
3 Answers
Looks like the problem could be related to DNS settings. Try searching your hosting provider’s help forums or documentation for redirect options; that might be your easiest bet. Just remember, you can't set up a redirect using A records alone! It usually involves some sort of CNAME or special redirect setup.
You’re right, this isn’t just a coding issue—this is about how your host is set up. Most hosts let you manage this through a user-friendly interface like cPanel. If they’re struggling, I would suggest checking their support documentation or contacting support again directly with clear instructions. You might find they have a dedicated section for redirects.
It sounds like your current host might not have the right skills to handle this. Honestly, if they can't figure out a simple redirect, it might be worth considering other options. But since that's off the table for now, I would suggest checking if they have a section in their settings for setting up redirects. Usually, it's pretty straightforward in any decent web host's control panel.
I appreciate the insight! I really need something actionable since switching hosts isn't possible for us.
Thanks for the tip! I think I will ask them for specifics on how to use their control panel.