I recently bought a gaming PC for $700, but the previous owner didn't reset it before selling. I've tried doing a factory reset with a shift restart, but it keeps failing. I've also run the sfc /scannow command and DISM /online /cleanup-image /restorehealth. The sfc command reports that it repaired some files repeatedly, while the restore health command says the /cleanup-image option is unknown. What can I do to get this PC reset properly?
3 Answers
I doubt the error message was as vague as "I'm having a problem doing that." Make sure to post the exact error message you're seeing. The more specific you are, the better help you'll get. General errors can be tricky to troubleshoot!
It sounds like there might have been some shady stuff installed by the previous owner, like a rootkit. Honestly, the best solution might just be to install a fresh copy of the operating system and forget about the existing issues. Just be aware of the risks if anything's been tampered with at a deeper level.
Have you thought about doing a fresh install from a USB drive? It's often the easiest way to start from scratch without dealing with previous issues. It can save you a ton of hassle! If you need help, I can guide you through the process.
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