I need some help with my Apple ID password reset. About a month ago, I forgot my iPhone passcode, and in trying to reset it, I also forgot my Apple ID password. This led to my iCloud account getting locked, and now I can't reset the password. I submitted multiple password reset requests through my girlfriend's device, but they keep getting rejected. I do have access to my email and some other personal info for verification, but despite waiting for a call from Apple, the countdown just disappears sometimes. I'm worried there might be another device using my iCloud without my knowledge, but I checked with friends and family and found nothing. Is there any way I can use my ID or proof of purchase to expedite the reset process? I'm really at my wit's end with this situation!
3 Answers
It sounds really frustrating, but you're not alone in this. People have experienced similar issues. Sometimes, just waiting and trying again can help. If you have proof of purchase for your device, don’t hesitate to mention that in your interactions with support. They can sometimes offer solutions based on that. Also, consider checking your recovery email settings and ensuring they’re set to the correct email. It’s a long shot, but it could make a difference!
Try checking your iCloud settings through the Apple ID website, if you can log in from any web browser. There should be an option to see what devices are associated with your account. If you can’t access your iCloud this way, unfortunately, you'll be stuck until you can reset your password. Also, if you’ve got a trusted contact setup, you might be able to use that as a backdoor for recovery. Keep trying to contact support and be persistent!
First things first, make sure that you've turned off all devices signed into your Apple ID temporarily. Apple’s support page emphasizes that if your account is in use during the recovery process, it can automatically cancel the request. So, check if you’ve signed in anywhere else. If you haven't found any devices that could be using your account, that might be a sign that you're good to go. You can also try reaching out to Apple support again and explain that you've ensured there are no unauthorized devices. They might have to reset a few things on their end as well.

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