I need some help regarding an AWS account suspension while undergoing a billing review. Our production workload recently faced a significant DDoS attack that resulted in an unexpected surge in usage for AWS services like WAF, CloudFront, and CloudWatch, leading to an enormous bill. We promptly opened support cases, provided all necessary details, and AWS escalated the issue, but while this was in progress, they suspended our account due to alleged non-payment despite our request for a billing hold during the review. Now, we can't access the console, which is causing major disruptions to our applications. Has anyone faced something similar? Any advice on how to get the account reinstated while the billing dispute is still active? Also, are there any other ways to escalate beyond the usual support channels when you can't log in?
3 Answers
If you have an account manager at AWS, it’s really worth reaching out to them for assistance. They can often help speed things up and get you more direct support. If not, don’t hesitate to push on the support tickets and make sure you’re emphasizing the urgency of the situation since it’s impacting production services.
Sorry to hear about your troubles! If you share your case ID with the support team, they'll be able to check the status and possibly expedite the review process. Here’s hoping they can get it resolved quickly for you!
I can totally relate to what you’re going through. In my case, I found contacting AWS support through their chat feature to be more effective than opening tickets. Sometimes, a direct conversation can lead to faster solutions. Good luck!
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