I need help restoring an iPhone 11 for someone who forgot their password. They want to keep all their data during the restoration process. I'm planning to use my Mac for this. Is there a way to do that? Thanks!
2 Answers
You can perform a factory reset on the phone, but keep in mind that any data not backed up to iCloud will be lost. After the reset, the user can reinstall apps individually and download any data from the cloud. So, it's crucial to have a recent iCloud backup before proceeding with the reset.
Unfortunately, if you don't have the passcode, there's not much you can do without being really lucky with a vulnerable device. Apple can't unlock the phone either, so unless you can remember the code, any data on it will remain inaccessible. It's a safety measure to protect sensitive information, like banking apps.
Got it! So I can just reset it and then she can log into her iCloud after?