I received a laptop from my old job to help with my disability, but after I was let go, they wiped it clean and now it's stuck on a blue multiple-choice recovery screen. It's completely unusable at this point. I need to know if there's a way for me to fix it myself or if I'm going to have to pay a lot of money to get help. I just want to get it back to basic functionality. It's an MSI with an Intel Core i5. Any tips? Thanks!
3 Answers
Make sure to backup any important data first! If your laptop isn't booting correctly and showing that recovery screen, it could be stuck in a recovery loop. You might not need to spend a ton of money, though. If you can access another computer and have a USB stick, consider downloading the Windows 11 installation media and creating a bootable USB. You can reinstall Windows for no cost, and if you're okay with it being unlicensed at first, you can purchase a key later if needed.
You can actually find Windows licenses pretty cheap if you shop around. I got mine for around £12 each from a reliable site. Just make sure to grab a legitimate key. Then, you’ll need to download the Windows 11 image from the Microsoft website, burn it onto a USB, and install it on your laptop. This way, you could get everything up and running without having to shell out hundreds.
I see you shared an image of the recovery screen. It looks like it's prompting you to choose how you want to proceed. Try selecting the highlighted option and see what it does. This might lead you in the right direction for troubleshooting.
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