Good morning! I'm having trouble with my Windows 11 PC, which is Entra joined and synced with Intune. I also use a cloud-only account with a Microsoft 365 business tenant. Whenever I change my password online, my PC doesn't seem to recognize the change. I'm wondering if anyone has experienced this issue or knows how to force the device to accept the updated password. By the way, I came across a suggestion to clear the Primary Refresh Token using the command `dsregcmd /refreshprt`. Is this a valid solution? Could anyone provide some insights or alternatives?
3 Answers
Consider disabling the logon cache, but just know that this will mean users won't be able to log in without an internet connection. If you're not keen on disabling it altogether, maybe finding a way to simply purge or clear the cache could be a better option without full disablement. Just keep that in mind!
It sounds like your PC is sticking to the old password because Windows doesn't automatically get notified about credential changes. It usually retains the last known credential until the user logs in with the new one. You might have to log off and back on again after changing your password to see if that resolves the issue. Sometimes, running that `dsregcmd /refreshprt` command can help to refresh your tokens if you're online, but be cautious if trying it offline—it might block your access. Good luck!
Thanks for your input! I'll give the logout a try and see if that helps.
Is your workstation only Entra joined? Sometimes, there's confusion as the logon accounts for the PC can be different from your M365 account. It’s important to clarify that. If it's only Entra, then make sure both accounts are indeed the same to avoid these kinds of problems.
Yep, it's Entra only and the same account is being used for both M365 and the PC.
I’d prefer not to disable it fully since I might need offline access. Any recommendations on how to clear it instead?