I'm currently dealing with a tricky situation where I need to upgrade Windows 10 to Windows 11 for a couple of remote users who can't come into the office. As a tier 2 tech, I've tried using Windows Update, but it keeps failing and showing a generic error. The machines are domain-joined, and any attempt to upgrade using the ISO fails unless the computer is removed from the domain. The only reliable method we've considered is MDT, but that's not feasible in this case. I suggested shipping their computers back, but the company refuses due to recent replacements and the fact that the users can't work without their devices. I'm curious - how are others managing similar situations?
5 Answers
Another workaround is to send them a pre-configured laptop running Windows 11. That way, once they’ve transferred their data over, you can get their old one back and upgrade it separately.
Exactly! We did similar for some of our staff and they appreciated the quick swap.
If you're in a pinch, the Windows 11 Update Assistant can be run remotely, and it generally works unless you have other issues like low disk space. Just ensure they have at least 60 GB free.
Definitely! After running it, I like to do a disk cleanup to free up even more space.
Make sure they have enough space beforehand or else the upgrade will fail!
One option is to use Intune if you have access to it. If not, consider remote access to kick off the upgrade process. Some people have tried shipping replacement computers, which can be a hassle, but it works.
I've heard Intune can be hit or miss for some models, though. Sometimes, just remoting in and starting the upgrade works better.
Sounds very similar to what we dealt with too! Shipping replacements can be complicated but sometimes it's the only way.
If your organization uses SCCM, push the upgrade through a Task Sequence. It allows you to manage drivers and fixes during the upgrade, which can ease a lot of headaches.
SCCM really makes this process smoother! We’ve been using it for our updates too.
Sounds like a robust solution! We need to explore SCCM more for our needs.
I've been managing this by using GPOs for Windows Update. You can set it up to allow users to upgrade if they're on the right versions. Seems to be working okay for us.
That’s a great approach! We’ve had success with GPOs as well for making sure users get the updates.
Good idea! We might need to adjust our own GPO policies to make this easier.
That's actually a smart move! It minimizes downtime and gets them up and running quickly.