I have an iPhone 15 that's still connected to an Apple ID that's been deleted. Whenever I try to factory reset the device, it prompts me to log into that Apple ID. However, when I do enter the credentials, I get an 'unknown error.' I also attempted to log in on the Apple website, but it tells me the account is not valid or supported. I'm worried that performing a hard reset will lead me to the same situation, and I won't be able to activate the phone afterward. Has anyone experienced this problem, and is there a solution?
1 Answer
It sounds like a tough situation! First, who deleted the Apple account? If it was yours, just know that once an Apple ID is deleted, you can't log out of iCloud or disable the Find My iPhone activation lock. This means if you didn't sign out beforehand, you might encounter issues when trying to use the device after it's deleted. The good news is, if you have proof of purchase, you can submit a request to Apple for activation lock support to potentially remove it.
That's frustrating! If it's your friend's phone and she has all the info, she might have tried to delete the account before signing out. If you can get the receipt from the original owner, it's worth reaching out to them as well. Just clarify with your friend if they can contact Apple for help, especially if they still have the purchase details.