A few years back, I owned an Asus 2080 Super graphics card that unfortunately died. When I sent it in for warranty repair, Asus refused to honor the warranty, claiming the issue was related to power, which they said had damaged the circuit board. Now, I'm thinking of reviving my old PC but I'm stuck on whether or not I need to buy a new power supply. I have an EVGA Supernova 650W, which is gold-rated, and according to PC part picker, it should be sufficient since my consumption is below 500W. So, I have to ask: was this a freak occurrence, is Asus just trying to avoid covering their failure, or do I really need to replace my power supply?
5 Answers
Honestly, Asus has a bit of a reputation for dodging warranty claims, so you might not be alone in feeling frustrated. Many users have reported similar experiences with their customer service. Just keep that in mind when buying their products.
That’s great to know—thanks for the heads up!
Before replacing your power supply, consider picking up a power supply tester online—way cheaper. You may not need a new PSU, but it’s smart to check it out. Graphics cards can fail due to power issues, but sometimes it’s just a weak component on the card itself, not necessarily the power supply. It’s not uncommon for small components to fail without a real trigger.
It seems like that’s how it goes. Their warranty team is trained to deny claims wherever they can, which can be super frustrating. They're probably trying to save costs by minimizing the number of claims they actually process.
Sounds a lot like car insurance claims! Why can’t they just be honest?
The fact is, if the GPU is fried, swapping out the power supply won't magically fix it. However, considering an upgrade may be wise, especially if you're looking into new GPUs. A minimum of 30% headroom on power supply wattage could be necessary to handle spikes, so you might want to plan for that.
Asus customer service can really be a pain. I had to reach out to the warehouse directly after dealing with slow call center support. If you can find a contact for someone at the RMA center, that could really speed up your process!
Is there a brand that actually does good support?