I'm working on a CRM designed for the AI era, where users can create their own AI agents to manage tasks like invoicing, lead generation, and more. I recently added a feature that gives each agent its own email address, allowing users to forward emails directly to them. However, I received feedback suggesting that email might not be the best communication channel for AI. What are your thoughts on this? Is there a more efficient way to communicate with AI agents, like via chat?
4 Answers
Using email could slow things down, but it’s not simply about speed. If users can forward tasks to their agents, they might find value in that. Plus, some people are used to working through email, so you should consider keeping it.
It might be better to consider using chat instead of email since AI agents can respond in real-time. However, the best channel really depends on what your customers prefer, so supporting both email and chat could be ideal.
This email feature is actually pretty cool! I often get caught in lengthy email threads. Forwarding them to an AI agent to handle tasks could save a lot of time. Just make sure to manage who can access the agent.
Email isn't necessarily a bad option, just a bit clunky. It fits into existing workflows because many people still use email for invoices and leads. However, chats are way better for instant communication and APIs are better for structured system interactions.
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