I just turned on my Chromebook, which was working fine just three days ago, and now my keyboard isn't responding at all—well, except for the keys 'L' and 'O.' I was able to click to log in as a guest, but I can't type my password. The power button also wouldn't work, but I managed to turn it on using the trackpad. This is all really concerning, and I'm not very tech-savvy. Does this sound like a hardware issue or something more sinister like malware?
3 Answers
From what you described, it sounds more like a hardware malfunction rather than malware. Chromebooks typically don’t get infected, and your symptoms don’t align with signs of a malware issue. It could be a keyboard failure or something else physical. I’d suggest checking if there’s any debris around the keyboard or considering a repair.
Yeah, this really sounds like a hardware issue. It’s possible that liquid spilled on it or there’s just a problem with the keyboard itself. Malware would generally cause different symptoms. If it were me, I’d try to clean the keys or take it in for a check-up to see what’s going on. Better safe than sorry.
Honestly, sounds like you might have had an accident with a drink or something similar. Chromebooks are pretty resistant to malware compared to other systems, so it’s unlikely that’s the issue here. Look into getting it checked out; hardware problems can often be repaired.
Thanks for clarifying that! I honestly don’t know much about the differences. What should I do next?