I'm on the lookout for a tech solution to help my parents, who are in their late 70s, with common tech issues. Their frequent calls for simple support during my work hours can be quite challenging. I want to avoid troubleshooting over the phone and instead focus on spending quality time with them during my visits.
They're struggling with things like:
- Using slightly complicated modern apps
- Accidentally turning off Wi-Fi or enabling flight mode
- Changing settings by mistake and not knowing how to revert them
- Noticing when "the screen looks different" or "an icon is missing."
Ideally, I'm searching for a service or an app that can help them solve these simple issues automatically. It should be very easy for them to use, perhaps with minimal setup on my end. With so much discussion around AI these days, I hope there's a tool out there specifically designed for this kind of assistance.
5 Answers
Don’t forget, you're counting on your parents to understand and use an AI chatbot effectively. That can be a challenge on its own!
In my opinion, the best 'AI' for your parents is keeping things simple! Make their devices as user-friendly as possible. Also, do they use Android or iOS? That can make a difference in what options you have.
Honestly, your parents might be calling you just to stay connected. If you fix their tech issues, don’t forget to check in regularly with a call!
AI can be tricky to use if you're not good at asking questions. You might want to install remote access software so you can troubleshoot their devices directly. Otherwise, they might need to reach out to a local IT shop or check Google for visuals and step-by-step guides.
AI isn't the best for tech support since it often requires following instructions. A paid service might not be any better than what Google provides. You could try something like Geek Squad, which offers remote support. I'm not too familiar with their prices, but they may help with basic tech issues too!
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