I just received a contract-to-hire position at a company that's moving to Azure, and they need someone with experience like mine to assist with user migration and a few other projects in the future, such as InTune and a full cloud migration from on-premises. I'm curious if the responsibilities mentioned sound more like a junior sysadmin role or just general tech support. Since I'm transitioning from desktop support, I want to figure out how relevant this experience will be for my resume as I aim for a full sysadmin or cloud admin position later.
Here are the responsibilities outlined in the job:
- Provide technical support for all M365-related issues within the support queue.
- Resolve issues related to Exchange Online, SharePoint, Teams, OneDrive, Azure AD, and other Microsoft 365 services.
- Work with internal teams to resolve migration-related tickets in a timely manner.
- Create documentation based on support cases and resolutions.
- Conduct training sessions and mentor full-time support staff to ensure ongoing support sustainability.
4 Answers
Yeah, those responsibilities sound pretty much like junior sysadmin work to me! Just take the subjective words out of your descriptions to make it clearer. Instead of saying 'expert-level' support, just say 'technical' support it helps keep it straightforward.
I’d classify it as helpdesk to junior sysadmin work. Once you start doing the full designs for server migrations, that’ll bump you up to a proper sysadmin level, or even senior sysadmin depending on the complexity.
Honestly, you could simplify your points a bit. Don't stress too much about the wording; it’s still the same basic support level stuff as helpdesk, really.
Totally agree! Just keep it straightforward and focus on the skills you want to highlight.
Seems like a junior role or even helpdesk, but you likely won't be flying solo. You’ll probably be part of a team with mid-level and senior members to guide you through the more complex tasks.
Exactly! The team setup is Helpdesk -> Me -> Backend Engineers, so I’ll have support.
True! I remember my first help desk job being similar; it was all about learning the ropes and getting more into system administration.