Hey everyone! We recently wrapped up a migration from one M365 tenant to another, but we're running into some frustrating problems specifically with the mobile apps. Users are getting errors like "Something went wrong" or "We were unable to link your account" when they try to sign in with their new credentials. We've tried a few troubleshooting steps, but we're still stuck. Here's what we've attempted so far: 1) Users have removed old accounts from all apps. 2) Uninstalled and reinstalled the apps. 3) Offloaded the apps and then reinstalled. 4) Cleared the cache, and for iOS users, we advised them to install Edge to erase all accounts on their devices. Unfortunately, authentication issues persist, and we're looking for any additional suggestions you might have!
1 Answer
What’s the exact error you’re seeing? Is there any indication that it might still be linked to the old tenant ID?
The most common error just says "Something went wrong." Sometimes it mentions a user account mismatch, which suggests it might still be trying to connect to the old tenant. We also get "The credential is invalid" even when users enter the right username and password.