Issues with My New MacBook Pro Max – Screen Died and Support Frustrations
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TechyTraveler99
I recently purchased a brand new MacBook Pro Max with 64GB of RAM and a 40-core GPU while in the US. After bringing it back to Spain and setting it up, the screen completely died within an hour. I've tried reaching out to Apple Support multiple times, but my experience has been incredibly frustrating: I got transferred between reps, was disconnected several times, and after waiting for a callback that never came, I ended up with no record of my previous calls. Now I'm contemplating returning the machine despite the hassle, especially since buying a new one here in Spain would cost me an extra $1,000. Has anyone faced similar issues with an international purchase? What's the best way to escalate my case before I decide to return it?
Answers
Returning it might be your best option, especially since you're in Spain. But I totally get how annoying it is to deal with the price difference. They should ideally help you better with a replacement or making things right!
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Did you get Apple Care? If you did, you're likely still within the window to get support. Your best bet might be to visit an Apple Store nearby straight away—they usually have better solutions.
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HelpfulHarriet88: Yeah, returning is tough but sometimes it's just not worth the hassle of dealing with faulty products.