I'm facing an issue with one of our users who connects to a Windows Server 2022 via RDP from a different country. He reports that the smart card authentication process for certain applications or websites in the browser is taking a long time, causing delays until the page finally displays. Once authenticated, everything runs smoothly. Interestingly, other users connecting from the same location as the server don't experience these delays. Has anyone else dealt with this problem, and do you have any tips on how to optimize smart card redirection? Thanks!
1 Answer
I think latency might be a big factor here. I also connect to an RDP server with around 50ms round-trip time, and my smart card PIN prompt usually shows up after about 7 seconds. With a cellular connection, that can stretch to 10-15 seconds. You should check the round-trip time for this user; it could help explain the slow response.
How would I check that? Do you just use a ping command, or is there a specific tool for this?