Hey everyone! I've been swamped with requests at work lately and it's getting hard to keep track of them all. I'm hoping to set up a way to turn these requests into tickets for better organization. Ideally, I'd like a solution where people can just email their requests and a ticket gets created automatically for them. It would be great if they could click a link to view a basic dashboard showing the status of their tickets without needing to log in. I'm the only one who will manage this system, so I'm aiming for something simple. Sorry if I'm not using the correct terms—I'm still figuring this all out. Thanks a ton!
3 Answers
Have you heard of Zammad? It's another great option for managing tickets. It's pretty intuitive and might fit your needs well!
You might want to check out oSticket. It's a straightforward solution that lets users send requests via email, and it automatically creates tickets for you. Very user-friendly!
If you're looking for something super basic, you could use Outlook. Set up an email alias for tickets that sorts messages into a designated folder. You can categorize them with colors for priorities or assign them to different staff members. This way, you can keep everything organized without needing a full software system.
Related Questions
Can't Load PhpMyadmin On After Server Update
Redirect www to non-www in Apache Conf
How To Check If Your SSL Cert Is SHA 1
Windows TrackPad Gestures