Hey everyone! I recently got an interview for the Technical Support Engineering IC3 role at Microsoft, and I'm feeling a mix of excitement and nerves. I'm reaching out to see if anyone has experience with this position or similar roles in Customer Experience & Support (CE&S). I have a few questions:
* What type of technical questions should I be prepared for?
* Is there a greater emphasis on troubleshooting skills, customer scenarios, or specific knowledge about Microsoft products?
* How challenging did you find the interview overall?
* Are there any key things you wish you had known before your interview?
I've been brushing up on my troubleshooting skills, networking basics, and some Azure knowledge, but real experiences and advice would be super helpful. Thanks in advance!
4 Answers
I interviewed for this position and ended up getting ghosted. No follow-up at all—it was kind of disappointing. Just know that it happens sometimes!
You might want to check the job description closely. IC3 tends to focus on the Teams platform nowadays, but they might throw in questions about general troubleshooting and customer experience too. It's usually a good idea to be ready for a variety of scenarios.
They might ask you some oddball questions just to test your problem-solving skills. Just be prepared for strange scenarios, but keep your sense of humor—it's a good way to handle the pressure! Good luck with your interview!
Thanks! I’ll definitely try to keep it light. Appreciate the tip!
Funny enough, many problems can often be solved with the command 'sfc /scannow.' If they ask about troubleshooting, make sure you mention running system scans and checking logs!
Haha, yeah! The description was pretty vague, so I wasn't sure. I guess I should brush up on Teams just in case!