I recently bought a Sapphire Pulse 9070XT to replace my GTX 970, and it was running smoothly until today. While my spouse was playing Baldur's Gate 3, they tried to open Netflix on a second monitor, but everything crashed. Now, the second monitor isn't working, and the game won't launch. When I checked, Windows indicated that "no GPU installed" despite having no integrated graphics and the one working monitor connected to the GPU. I tried troubleshooting, ensuring the monitor was powered and connected correctly. I've been using Adrenalin to keep the drivers updated and used DDU to remove any Nvidia remnants when I switched cards, so I'm confused about the cause. My system specs include a Ryzen 7 5700x3D, ASRock B550 Pro4 motherboard, 32GB GSkill RipjawsV RAM, and a Thermaltake Toughpower GF3 850W PSU. Should I open the case and reseat the GPU, reinstall the drivers, or file a warranty claim? I'm a bit panicked since I can't dig into it further until after work and can't afford to replace parts right now.
3 Answers
You might want to try reseating your GPU or testing it in another PCIe slot. If that doesn't help, see if you can test the GPU in another system or use a different one to rule out if it’s the card or the motherboard that's the problem. Sometimes the slots can fail, and it happens more often than you'd think!
It sounds like your drivers or maybe the GPU's firmware got corrupted. Even though there’s still some display output, it could be using a fallback mode as a default. I recommend using DDU to completely remove the AMD drivers, then reinstall the latest version. If that doesn't work and the GPU still isn’t recognized, you might be dealing with a hardware failure. In that case, getting in touch with Sapphire support could be the next step.
Have you tried reinstalling the GPU drivers? Sometimes Windows does weird stuff with them that can cause your hardware to freak out. I usually forget about updating them unless there's an issue, since newer updates can mess things up. Just something to consider!
Good luck! Sometimes it’s just a bad driver that causes a headache. Let me know how it goes!
I'll definitely check that when I get home! I had it set to auto-update since I've seen some performance boosts lately, so I’m hoping it’s just a bad update.
Yeah, that sounds familiar. I think it might be a driver issue too. I noticed error code 22 when I checked device manager, which indicated it was disabled. After I used DDU and reinstalled everything, it worked again!